Debunking Health IT Usability Myths

Journal: Applied Clinical Informatics
ISSN: 1869-0327
Issue: Vol. 4: Issue 2 2013
Pages: 241-250

Debunking Health IT Usability Myths

Invited Editorial

N. Staggers (1, 2), Y. Xiao (3), L. Chapman (4)

(1) College of Nursing, University of Utah, Salt Lake City, UT; (2) School of Nursing, University of Maryland, Baltimore, MD.; (3) Baylor Health Care System, Patient Safety Research, Dallas, Texas, United States; (4) Macadamian, User Experience Research, Ottawa, Canada


usability, human-computer interaction, user experience


Poor usability is a threat to patient safety and linked to productivity loss, workflow disruption, user frustration, sub-optimal product use and system de-installations. Although usability is receiving more attention nationally and internationally, myths about usability persist. This editorial debunks five common myths about usability (1) usability only concerns the look and feel of a product and is, therefore, only a minor concern, (2) usability is not measurable, (3) usability stifles innovation, (4) vendors are solely responsible for product usability, and (5) usability methods are not practical for use in healthcare.

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